Business Analyst
Dedicated Project

Job Description

Your responsibilities will include:
1. Gather customer requirements, analyze their needs and determine analytical requirements for
virtual agent
2. Define use cases
3. Design a human-to-virtual-agent conversation flow iteratively
4. Apply industry best practices and promote standards for execution and delivery approach
5. Guide the customer on technology evaluation, technical thought leadership and direction for
Conversational AI projects. 
6. Act as a conduit between technical team members and business customers, and take a lead in
preparing functional and technical specification documents.
7. Showcase thought leadership on technology roadmaps, agile development methodologies and best practices. 
8. Managing customer communication & relationships
Required Skills:
1. Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design
2. Excellent communication, articulation, abstraction, analytical and presentation skills
3. Ability to work with minimal supervision in a dynamic and timeline sensitive work environment
4. Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research
Nice to have skills:
1. Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson,, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant)
2. Strong understanding of the NLP space (natural language understanding, sentiment analysis,
personality insight etc.), conversational interfaces, and leveraging existing services and libraries
(integration, configuration, training, continuous learning)
3. Well versed with voiced based processing (text to speech, speech to text) 
4. PMP certification


Experience (Min) : 3.0 Years
Experience (Max) : 6.0 Years
Location: Remote


Technology Evaluation Requirement Analysis Conversational AI projects Technology roadmaps Agile Development Methodologies Customer Communication Customer Relationships Analytics AI Linguistics Copywriting UX Design Product Design Communication Presentation DialogFlow API.AI Cloud ML Microsoft Bot Framework Azure Cognitive Services Amazon Lex IBM Watson Salesforce Einstein NLP PMP certification

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